This accessibility statement applies to the hedd.ac.uk website.

This website is run by Jisc. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

• you cannot modify the line height or spacing of text
• PDF documents are not fully accessible to screen reader software
• some of our online forms are difficult to navigate using just a keyboard
• you cannot skip to the main content when using a screen reader
• we have issues with some interactive elements
• we have issues with text colour contrast
• there are some redundant links
• some buttons are missing alt text

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email studentservicesproductteam@jisc.ac.uk
• call 020 8148 2431

We’ll consider your request and get back to you in 3 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email the product team at studentservicesproductteam@jisc.ac.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Jisc is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by the end of 2024.

Heading order doesn’t clearly reflect the structure of the page in some sections. This does not meet WCAG success criterion 1.3.1 (info and relationships). We are addressing these on a rolling basis.

Some text and background combinations don’t have enough contrast. They don’t meet WCAG 2.1 success criterion 1.4.3 (contrast - minimum). We plan to improve the contrast by the end of 2024.

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag or have a broken aria reference. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). We plan to address this by the end of 2024.

The purposes or functions of some links within the site is unclear because they contain no text. This does not meet WCAG 2.1 success criterion 2.4.4 (link purpose). We plan to address this by the end of 2024.

Disproportionate burden

Interactive tools and transactions

Our credit card payment form is difficult to navigate using a keyboard because a form control is missing a ‘label’ tag. It is built and hosted through third party software and ‘skinned’ to look like our website.

Content that’s not within the scope of the accessibility regulations

There is no content that is not within the scope of the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 10th August 2023. It was last reviewed on 10th August 2023.

This website was last tested on 9th August 2023. The test was carried out by Jisc’s Hedd product team.

We decided on a sample of pages to test by making sure that all major work flows for users were covered.

Content modified from the GOV.UK accessibility statement - used through the Open Government Licence v3.0.

What we’re doing to improve accessibility

Whenever new features are released they must meet WCAG 2.1 AA. We’re also committed to working on the issues above.